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  • Account

    Which users can sign up as members of Daesang Ingredient?

    • Daesang Ingredient is a business support/management platform of Daesang Co., Ltd. for B2B customers. Any customer who has a history of previous transactions with Daesang Co., Ltd. or who is considering our products for future businesses can sign up for our website.

  • Account

    What is the difference between using the website as a member versus a non-member?

    • Members can access all services and functions provided on the website.

      You can manage your basic information and history of website use, and access business-related features, such as order history, real-time delivery tracking, bookmarks, Chatter, and calendar.

  • Account

    How does the membership sign-up process work?

    • [Signing up directly from the website]

      If you are signing up as a member yourself, please click the “Log in” button at the top of the website to proceed with the membership sign-up process.

      Upon receiving your sign-up request, we will send you an approval email following an internal review. The sign-up process is completed when you set your password through the URL included in the e-mail.


      [Signing up through an invitation]

      If you received an invitation email for sign-up from the Daesang Ingredient, you can complete the sign-up process by entering your information and password through the URL included in the email.

  • Account

    What are the Privacy Policy and the Terms and Conditions that require my consent?

    • Daesang Ingredient values the personal information of our members and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

      We inform you of the purpose and method of using your personal information and the measures being taken to protect such information in our Privacy Policy.

      The Terms and Conditions clearly stipulate the obligations and rights across multiple matters that govern the interactions between Daesang Ingredient and our members.

  • Account

    What should I do if I forget my password?

    • Click the “Log in” button at the top, then click “Find my password” to enter values required to verify your identity. You can reset your password by selecting the "verify using the e-mail address entered upon sign up" option.

  • Account

    How do I find my ID?

    • Your initial ID is your company e-mail. If you continue to experience issues, please leave an inquiry under [Customer Support > Q&A] so that we may assist you. For faster processing, please designate the type of inquiry as “Website use inquiry.”

  • Account

    I haven’t received an ID and password verification e-mail. What should I do?

    • Depending on the domain of your e-mail, it may take up to 10 minutes to process your request for e-mail verification.

      If the sender is “Daesang Ingredient” and the sender's e-mail address is “daesang_crm_no_reply@daesang.com” please check if the e-mail address has been blocked. Also, please check your spam inbox as well.

  • Account

    I have never signed up as a member, but it says that my e-mail address is already registered to another account. How should I proceed?

    • You can only sign-up using your company e-mail as there is a strict e-mail verification process during sign up.

      You might already have an account with us, so please confirm your information through [Find my password], and if the problem persists, please leave an inquiry under [Customer Support > Q&A] so that we can assist you.

      For faster processing, please designate the type of inquiry as “Website use inquiry.”

  • Account

    How do I edit my information?

    • You can edit your information from [My Page > My Information] after logging in. However, the system will not allow you to change your username, e-mail, company name, work address, and country yourself. If that is the case, please leave an inquiry under [Customer Support > Q&A] so that we can assist you.

  • Account

    How do I change my password?

    • You can change your password from [My Page > My information] after logging in.

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FAQ | DAESANG INGREDIENT